Subject: Trainer Candidate - Kumar Nilesh
From: Kumar Nilesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 12:02:19 -0500

| | Tech Support Test

Name | Kumar Nilesh
E-mail | [email-masked]
Phone Number | (91) 9953955949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | IT consultant | 1st dec'20 | 50K
Previous Employer 1 | HCL Technologies | senior Analyst | 30th oct'19 | 35K
Previous Employer 2 | Convergys | Support Engineer | 4th june'18 | 26K

If Selected, how much time do you need to join? | within 7 days
Please briefly describe your work experience specifically in training? | while working with HCL, i was part of knowledge management team. I have taken various sessions on Technical updates and conducted training sessions.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The difficult situation comes when your work is not going on your way, when your reportee takes a unschedule leave and if there are multiple such leaves then work pressure increases on other employees.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like assisting the customer in a  balance way.
Great customer service is building a relation with customer, assuring the customer that you are going to help him. Building repport, empathy is important. And most important when the customer goes, he remembers your name.

What according to you makes you a good candidate for this position? | The skils and qualities i have is compatible with the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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