Subject: Trainer Candidate - Shreya Suman
From: Shreya Suman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 11:32:26 -0500

Tech Support
Test

Name

Shreya
Suman

E-mail

[email-masked]

Phone Number

(91) 8088128119

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Medsurge Global

Senior executive

40
k

Previous Employer 1

Squareyards

Hr
executive

28k

Previous Employer 2

Dr Reddys

Trainer

25k

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in training?

I have
been training for 5 years to customers / employees on communication skills,
sales and product. I have been a part of an outsourcing project of Dr reddys
where I have been training to aspirants on osft skills and behavioral
skills

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have been  in an individual controibutor
role taking care of Hr and Training both and handling teams , It is quite
difficult when you have a large team to manage but leadership skiills helped in
managing it well as perforamance of my team  was one of the purpose

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer is someone who gives you profit.  A great customer is someone who
maintains long and stable relationships

What according to
you makes you a good candidate for this position?

Training
has been my passion. I have been a key note speaker in various colleges/
Corporates traiing them on customer relation, sales and soft skills. With
professional expertse in training, I also take it as a fun role

On a
scale of 1 - 5 please rate your fluency in spoken English

5