Subject: Tech Support Candidate - RAHUL DADHWAL
From: RAHUL DADHWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 08:58:39 -0500

| | Tech Support Test

Name | RAHUL DADHWAL
E-mail | [email-masked]
Phone Number | (91) 7807906407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon India pvt ltd | CSA 2 | 30/11/2020 | 24500
Previous Employer 1 | Concentric India pvt ltd | Tse 2 | 9/01/2020 | 21500
Previous Employer 2 | Convergys India pvt ltd | Tse 2 | 5/02/2019 | 21500

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will ask what is exact error message you see when you try to access the site.

Check if any other site on the computer gives same error message or you are able to access the other site. (if yes then it might be an server error for ndtv)

Also, check with any other browser on the computer, do clear cache, cookies, close and re-open the browser and then check.

If trying to access the other site error remains the same than, we will ask to check the Internet connection if Internet light on the router is blinking green or not, try to reboot the router and once all light comes back on router, try to access the site which is giving error.

If no change then please check with ISP Internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First steps to pair Bluetooth speaker to mobile :

Turn on Bluetooth on your mobile device.
Place your Bluetooth speaker nearby to your mobile device.
Press the connection button on speaker until a pairing light on speaker blinks.
Once pairing light on speaker is blinking, look for the device name on mobile.
Once the mobile scan the device and shows up in the list hit pair.
Follow the onscreen step to pair Bluetooth device and once its paired speaker will give a pair sound.

Device is paired to mobile.

What according to you makes you a good candidate for customer service or technical support job?

Understanding the customer needs is a vital role in customer service or technical field, I easily connect with customer and handles the situation with correct steps and setting up expectation with customer.
Rather than going for a solution its great that you make a repo with customer first and then work in a team.
I got a good experience in this field and proved my worth to every process I worked for.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |