Subject: Trainer Candidate - Mohammad Shahnawaz
From: Mohammad Shahnawaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 08:37:35 -0500

| | Tech Support Test

Name | Mohammad Shahnawaz
E-mail | [email-masked]
Phone Number | (0294) 7979965801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Udaipur Rajasthan

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Oberoi Group | Front office supervisor | 25.02.2021 | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Seasoned professional with 3 plus years of experience. Expert in Front Office,Reservation,Guest Relations,Front Office Operations,Reception
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Have alwys been comfortable with my team nd vice versa but yes trying to get the new colleagues trained is a very difficult task since we should alwys pay a major focus becos basics are to be the strongest. I have also been a certified departmental trainer of my department.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | To help the customers with his or her best possible way.
What according to you makes you a good candidate for this position? | Open to learn and the person has to be commited.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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