Subject: Trainer Candidate - Mukesh Kumar Tiwari
From: Mukesh Kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 08:14:44 -0500

Tech Support
Test

Name

Mukesh
Kumar Tiwari

E-mail

[email-masked]

Phone Number

(07752) 8700882883

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bilaspur

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Reliance Retail Ltd .Bilaspur

Assistant Manager

NA

39111

Previous Employer 1

Bharti Telemedia Ltd. Bilaspur

Executive

15.11.2019

26688

Previous
Employer 2

Panasonic india pvt. Ltd Raipur

Junior officer

12.12.2018

23171

If Selected, how much
time do you need to join?

1 month or less

Please briefly describe your work experience specifically in
training?

Worked as a Service manager in leading brands of
customer service profile to improve all service parameters And enhance the
quality of the repair and installation at customer door steps.

Revenue generation through selling Accessories and Extended warranty of all
consumer durable and IT products.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

When everything’s goes on a right way its
really easy to drive your team to achieve all KPI’s and desired operations but
As a manager its a challenge or golden opportunity to perform that place whereas
nothing goes good , all situations and things are against you well on that time
you build your team to stands against hurdles and groom team to achieve all the
things.

Important thing is make confidence with all your team in every ups and downs his
manager or team leader is always with his team to guide and mentor
him.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

When
customer feels wow factor from service team while quality repair or demo of his
product and much satisfied with all his desired.

What according to
you makes you a good candidate for this position?

Understand the roles and responsibilities of
profile

On a scale of 1 - 5 please rate your fluency in
spoken English

3