Subject: Trainer Candidate - Harshita Bansal
From: Harshita Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 08:10:59 -0500

| | Tech Support Test

Name | Harshita Bansal
E-mail | [email-masked]
Phone Number | (91) 8178930698
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior Analyst | 5th February 2021 | 21240
Previous Employer 1 | Hcl | Associate | 9th August 2019 | 13500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 days

Please briefly describe your work experience specifically in training?

Having experience in outlook, active directory.
Total 3 years of experience in service now in service desk l1 support.
Support international clients

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When we have to handle tough client and moreover on that we had a new resource and they had to handle that.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A very thin line in between them, good customer services just satisfy but great make them happy and make a good connection between a clients and service provider.
What according to you makes you a good candidate for this position? | Experience makes a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |