Subject: Trainer Candidate - Mukul saini Mukul
From: Mukul saini Mukul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 08:05:17 -0500

| | Tech Support Test

Name | Mukul saini Mukul
E-mail | [email-masked]
Phone Number | (91) 9812671947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Technical support Engineer | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | We are working over linux network and for support database we use sql developer alao we are handling customer over chat support system.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I have remembered an incident when a customer place multiple orders at a same time due to that all orders stuck on network so i was the one who took stand and deal with the situation also work with development to solve that situation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Yeah, i want to tell a good service only provide a happiness to user or customer while the great services satisfy a customer with thier needs.

What according to you makes you a good candidate for this position? | Because i have ability to learn  and accept thd changes with daily basis requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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