Subject: Tech Support Candidate - Vishal Punetha
From: Vishal Punetha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 06:26:51 -0500

| | Tech Support Test

Name | Vishal Punetha
E-mail | [email-masked]
Phone Number | (91) 8800432178
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I Train Consultants | Corporate training consultant | | 65000
Previous Employer 1 | Radical Minds | AM training and quality | Feb 18 | 45000
Previous Employer 2 | Interglobe technologies Pvt ltd | Team leader training | Mar 2017 | 37000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would start with comprehending the error (if it says you are offline) I will check my internet connection icon, if it shows disconnected I will proceed with ethernet/wifi troubleshooting.

If the error is something else, I will check if any other website is working. If not probably a browser/computer re-start would be initial few steps.

Depending on what are the results I am getting, I will decide my next steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on phones bluetooth, turn on speaker and press pair button, search for speaker in bluetooth options in ur phone and proceed to follow on s reen instructions to pair the devices.
What according to you makes you a good candidate for customer service or technical support job? | Experience, in bot customer handling and technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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