Subject: FW: Tech Support Candidate - Sunil Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 11 Feb 2021 11:24:36 +0000

First round, see if he will fit in our budget, if not, check if he is good enough for being a manager

From: Sunil Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 3:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sunil Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunil Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9579432215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PMC     L2 support engineer     NA      6.63 LPA
Previous Employer 1     StayingFront    L2 support engineer     2/02/21 5.10 LPA
Previous Employer 2     Cognizant       System engineer         27/02/15        3.5 LPA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check whether the internet is working fine or not. If this is the issue, I will restart my router.
2. Clear my browser history and system cache.
3. Temporarily disable the Firewall and anti-virus and see if this works.
4. Will try in different browser.
5. Most importantly, I will make sure if the site is down for everyone before going for advance troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the speaker
2. Enable the Bluetooth option in your phone.
3. Search for the concerned device.
4. Select the device and you are good to go.
What according to you makes you a good candidate for customer service or technical support job? Confident to handle any sort of situations.
Have good experience in support industry.
Have strong communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English  4