Subject: Tech Support Candidate - Mohammed Mustafa Baig
From: Mohammed Mustafa Baig <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 05:37:45 -0500

| | Tech Support Test

Name | Mohammed Mustafa Baig
E-mail | [email-masked]
Phone Number | (+91) 7618739123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mysore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Tech support | 2 months notice period | 22,000
Previous Employer 1 | HGS | Customer support executive | NA | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will define error.
2. I will try to understand why I am getting the particular error.
3. I will check for network connections.
4. If network is connected. Then I will check for network bandwidth.

Usually website error are occur due wrong network, wrong domain name or inappropriate website link

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I need to turn on Bluetooth on both the devices.
2. Need to pair devices by entering passcode..

Speaker will get connected and ease to use.

What according to you makes you a good candidate for customer service or technical support job? | I am good in understanding customer problems and giving a valid solution to customers based on process. In short I am customer centric.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |