Subject: Tech Support Candidate - Sudhir Kumar
From: Sudhir Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 05:14:47 -0500

| | Tech Support Test

Name | Sudhir Kumar
E-mail | [email-masked]
Phone Number | (+91) 9311598698
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
ISPs

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Global Education and Training Institute | Ambassador of Change | 21st Oct 2020 | 66,000
Previous Employer 2 | Rsystems International | Team Leader Quality | 11th Apr 2018 | 50,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will try to refresh the webpage. Then will check if the cookies are enabled, then will clear the cookies and caches. Then I'll check the network connection if the system is connected to the Internet or not. If not then connect it to the available internet source (like-wifi or broadband).
Re-start the browser or re-open the browser and retry.
Check the connectivity again and refresh the page once connected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth on your mobile device and go for more Bluetooth settings.
Open Bluetooth speakers and enable the Bluetooth pairing mode.
Search for the speaker's name in the available nearby Bluetooth devices.
Click on it and pair your mobile with the device. Now it's connected and ready to function.

What according to you makes you a good candidate for customer service or technical support job?

Immense experience in people handling.
Initiating several projects and executing them with utmost perfection makes me confident about my active role for the offered position.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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