Subject: Tech Support Candidate - Sohrab Alam
From: Sohrab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 04:49:16 -0500

| | Tech Support Test

Name | Sohrab Alam
E-mail | [email-masked]
Phone Number | (91) 9891851038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Abul Fazal Enclave-1, New Delhi-110025
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
IT Infrastructure Management Services

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra Ltd | Sr. TIM Engineer | | 37000
Previous Employer 1 | Alhagel Modern Medical Services Ltd | IT System Adminstrator | Jan'18 | 40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If website unable to open and gives error then need to check the proper internet connectivity, if machine in office LAN then need to check the LAN cable proper connected and ping should be properly for DNS and internet ISP IP. If machine is at WFH them need to check the DSL router is power ON, WiFi is proper connected or LAN is proper connected, Internet services did not expired.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Mobile Bluetooth, search the device, select list device, click on connect.
What according to you makes you a good candidate for customer service or technical support job? | Should be clear listner and lound and clear speaker. Customer oriented and satisfactory.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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