Subject: Tech Support Candidate - Mohammad Imran
From: Mohammad Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 04:37:23 -0500

| | Tech Support Test

Name | Mohammad Imran
E-mail | [email-masked]
Phone Number | (91) 9695109312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Server Monitoring, DHCP Server logs Create incident & Service request & Follow up , Remote Support through troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Dats Center Engineer | 20/03/2021 | 18000 CTC
Previous Employer 1 | Trinagulum System Pvt.Ltd | Desktop Support Engineeo | 20/04/2020 | 13000 CTC
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1 First of all, we will check other sites are working or not
Step-2 Check proxy settings &amp; change proxy IP if change proxy not resolve then call &amp; raise a ticket to Security Team
Step-3 Finally I hope that it will be resolved

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Go to setting
Step 2-Tap on bluetooth option &amp; find mobile &amp; connect

What according to you makes you a good candidate for customer service or technical support job?

Good English Communication
Good Technical Knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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