Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 04:00:58 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (91) 8375028048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Badarbur Border
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
UC

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Cloud Voice | Technical Service Manager | 31 Mar 2021 | 60k
Previous Employer 1 | UCITMS(Bharti Airtel) | Network Engineer | 15Mar2015 | 28K
Previous Employer 2 | Orego Big Solutions | Network Engineer | Feb 2014 | 20K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will be checking internet connection,Checking proxy settings second will be Checking the Browser cache and resetting the browser settings
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn-on Bluetooth and make it discoverable and than search for the device in Phone to connect
What according to you makes you a good candidate for customer service or technical support job? | Doing the initial triage in very professional way and following the actual steps while narrowing down any reported issue
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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