Subject: Tech Support Candidate - Pratibha Kumari Pratibha
From: Pratibha Kumari Pratibha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 02:23:56 -0500

| | Tech Support Test

Name | Pratibha Kumari Pratibha
E-mail | [email-masked]
Phone Number | (0096) 7488291213
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida-37
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Innotech | Senior Assistant | 20 | Feb-21
Previous Employer 1 | HCL infosystem | OJT | 01 | Nov-18
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device,
Make Sure the Internet Connection work
Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Settings app.
2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3.Select Bluetooth to view the options.
4.Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem-solving skills, and passion for customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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