Subject: Trainer Candidate - Sankalp Maithani
From: Sankalp Maithani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 01:08:44 -0500

Tech Support
Test

Name

Sankalp
Maithani

E-mail

[email-masked]

Phone Number

(+91) 7900753776

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ntt Data

Senior system Administrator

14'th Nov,2019

65000

Previous Employer 1

HCL Tech

system
Analyst

14'th Nov,2013

25000

Previous
Employer 2

Igate Patni

analyst

1'st March,2010

18000

If Selected, how much time do you need
to join?

one week

Please briefly
describe your work experience specifically in training?

IT
Infrastructure Management professional dedicated to providing high quality
services and positive results.  Well versed in Infrastructure, Release, Change
and Incident Management.  Proven ability to leverage technology to achieve
organizational objectives.  Innovative problem solver whose areas of expertise
include Unix/Linux operations, Control M and implementing changes and releases
in Production environment

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Managing or training a team is always a task
where you require your 100% dedication and commitment towards your team and in
one such incidence where i got tested was when i had to find out an under
performer employee as  our team was doing exceptionally well and each and every
employee was brilliant and to pick an under performer was very difficult for me
however after deep analysis of all the employees i found out that there was an
employee who used to take his work very casual and used to take long break .This
hadn't hampered his work but was invitation to a disaster. So by Analysis and
research about working habit of employee  i was able to find him.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The major
differences between a good and great customer service is that a good customer
service is one where resolution to a problem is given however a great customer
service person find the root cause of the issue and resolve the problem with
building a repo with customer.

What according to you makes you a
good candidate for this position?

Good analytical and
networking skills

Excellent Communication Skills

Expert in handling Teams

Good Team Player and Optimistic attitude

On a scale of 1 - 5
please rate your fluency in spoken English

5