Subject: Trainer Candidate - Anup Tripathi
From: Anup Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 00:54:53 -0500

| | Tech Support Test

Name | Anup Tripathi
E-mail | [email-masked]
Phone Number | (91312) 07490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rewa

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rewa Cyber Resolutions Pvt Ltd | IT Support Engineer | Working | 33300
Previous Employer 1 | Vans Computer | Technical Support Engineer | 15 June 2017 | 20000
Previous Employer 2 | Future Focus Infotech Pvt Ltd | Trainee Desktop Support | 30 Dec 2012 | 5000

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in training? | Skill: ITSM, Office 365, System Administrator, Desktop Support, Remote Desktop Support,, IT Support, Windows Deployment and Troubleshoot, Software Installation, Antivirus, IT Hardware Support, Network Support ,Outlook, Ticketing, IT Support as per requirement , Active Directory(User management), Group Policy
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Nothing

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer : Cooperate with service provide and appreciate to us.
Great customer : Cooperate appreciate and always give us a feedback to how we improve our service for future

What according to you makes you a good candidate for this position? | Because i have 7 year experience and last 3 year i was direct interact with customer so i well know how to full-fill customer requirement accounting to need
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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