Subject: Tech Support Candidate - Abhijeet Verma
From: Abhijeet Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 00:36:23 -0500

| | Tech Support Test

Name | Abhijeet Verma
E-mail | [email-masked]
Phone Number | (+91) 9957711991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA sector 76
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I-Energizer IT Service Pvt Ltd | Customer Support Executive | 31st May | 28000
Previous Employer 1 | Let's Travel | CSE | 30th April 2019 | 20000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I would look for the error message which is popping up in the screen. If the popup shows that the problem is with my internet connection, then, I will try to diagnose my internet connection, if everything seems good and still the webpage is not loading then I'll make my system restart so some of the programs gets started fresh again. After doing all the steps, if the problems still persist, than I'll seek for the support from the customer support representative.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on the Speaker
- Turn on the bluetooth feature in my phone
- I'll make sure that the device is not connected to any other device and is ready to pair
- I'll search the name of the bluetooth speaker on my phone and will pair for the same.
- Once the device is paired, the calls and the audios will be played through it.
- To connect another device with the speaker, the above steps will be followed after disconnecting the previous device.

What according to you makes you a good candidate for customer service or technical support job? | According to me, I feel like I can be a good customer support executive as my first priority is always the customer's satisfaction with the product. All the customer are important to me and solving the issues and receiving a wonderful appreciation from the customers are what I crave for. A good experience is always worth it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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