Subject: Trainer Candidate - Ishant Kumar
From: Ishant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 14:49:21 -0500

| | Tech Support Test

Name | Ishant Kumar
E-mail | [email-masked]
Phone Number | (91) 9910294007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi NCR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies ltd | Specialist | Oct 30, 20 | 41000
Previous Employer 1 | Quatrro Global pvt Ltd | Solution Engineer | | 25000
Previous Employer 2 | Saburi tech live connect | Solution Engineer | | 18000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Customer service, Client Handling, BPO operations
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

When 2 people in my team didn't like to work with each other and both were good performers.
That was difficult to move one guy from my team to other team.
Discussed with both of them individually and tried to understand the situation. Spoke to my manager and informed him about the same.
Sent the meeting invite to both and let them point out the negative points of each other, that was a huge discussion.
Once they finished with their negative thoughts then asked them to talk about positive and the moment they started to pick positive things they realized that the points they were talking were not even worth.
Both realized the fact and they were on the same page.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good, you resolved my issue.
Great, the way you greet me and politeness and thanks for fixing my issue.

What according to you makes you a good candidate for this position? | Experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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