Subject: Tech Support Candidate - HaqueMobassir imtiyaz
From: HaqueMobassir imtiyaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 12:59:48 -0500

| | Tech Support Test

Name | HaqueMobassir imtiyaz
E-mail | [email-masked]
Phone Number | (+91) 8850544176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting depends on the type of error encountered
but basically, we will check the net connectivity, pings, and tracet and also the web address as the first point of check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the Bluetooth speaker
2) Switch on the mobile Bluetooth
3) Press on blooth name once mobile finishes searching the Bluetooth devices
4) Connects and pair the bluetooth

What according to you makes you a good candidate for customer service or technical support job? | My extensive experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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