Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 10:57:02 -0500

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (91) 9999856680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, Sangam Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orient Technology | Technical Support Engineer | 31 May 2020 | 16283
Previous Employer 1 | Dynacons system and solution | Technical Support Engineer | 31 May 2019 | 14200
Previous Employer 2 | 3i infotech | Desktop support engineer | 31 Dec 2016 | 12400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user i will take the below steps.
1. Refresh the website again
2. Check the connectivity. It may be not ok
3.If connectivity is ok then follow the error and take the next step accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of both devices.
2. Serch bluetooth speaker device on mobile.
3. Select bluetooth device and connect.
4. For First time connection it may asking for pairing.

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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