Subject: Trainer Candidate - Sanjiv Tripathi
From: Sanjiv Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 09:48:05 -0500

| | Tech Support Test

Name | Sanjiv Tripathi
E-mail | [email-masked]
Phone Number | (091) 9340900824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rewa

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jil information technology ltd | Consultant | 18 July 2020 | 42000
Previous Employer 1 | CMC LIMETED | IT engineer | 6 July 2009 | 17200
Previous Employer 2 | CMS computers ltd | Technical support engineer | 10 Aug 2006 | 7500

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | I have worked in IT Field. Done many training from organisations and organise training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

During it unexpected failure of network and servers and team members not available in that period .
In training period due to some member not listening the topics

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer are customer which provides support during difficult situations more efficiently.
Good customer are customer which provides professional interaction.

What according to you makes you a good candidate for this position? | My experience with customers and hard working
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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