Subject: Trainer Candidate - L Varun Iyer
From: L Varun Iyer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 09:17:47 -0500

Tech Support
Test

Name

L Varun
Iyer

E-mail

[email-masked]

Phone Number

(+91) 9654238428

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemin

Senior Analyst

19 April

34000

Previous Employer 1

Convergys

Support
engineer

2 sept 2019

24500

Previous Employer 2

Wipro

Technical associate

15 aug
2016

14500

If Selected, how much time do you need
to join?

45 days

Please briefly
describe your work experience specifically in training?

I have
handle support a team of 21 heads and train them taking calls and give
resolution over the call

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Manage breaks on peak time, as it become
difficult at time to make them understand that it has been freez or delayed for
an 1 hour or so . Though with my team I make it transparent so I was able to
handle it as well

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is helping the customer only

Great customer service is giving support and make them confortable and memorable
support to the customer so that they cab become a promoter .

What
according to you makes you a good candidate for this position?

I am patient and can handle people make them understand to
grow together and also to follow business ethics . I can motivate and maintain a
positive environment which will help them to work as a team .

On a
scale of 1 - 5 please rate your fluency in spoken English

4