Subject: Tech Support Candidate - varsha singh
From: varsha singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 09:15:08 -0500

| | Tech Support Test

Name | varsha singh
E-mail | [email-masked]
Phone Number | (91) 7389444989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | i-guru | electronic faculty | 5-5-2013 | 10000
Previous Employer 2 | amazon.in | vcs | 21-01-2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. i will refresh the page
2. if it didn't work i will check my network signals.
3. if it was showing perfectly then i will check my LAN cable or WiFi instrument.
4. if it was working properly, may be sometime after long use it may get hot, to cool its system i will turn it off for 10 sec. and then restart it, and again check ones by opening the particular website.
5. if still i will face any problem with respect to it then i will call my broadband support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth device and turn on your mobile phone's Bluetooth by going into your mobile phone settings. then click on Bluetooth menu to on or open its settings. Then put it on.
2. Wait till your mobile will search Bluetooth device's signal.
3. Once it (Bluetooth device's name) appears on your mobile screen. select its name from the available devices over Bluetooth.
4. You are good to go.

What according to you makes you a good candidate for customer service or technical support job? | Because I have a little bit experience of customer support. I have worked previously in amazon.in as a virtual customer support so I also have experience of remote work. And I understand that how customers are important for any organization and when it is the right to give sympathy and empathy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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