Subject: Tech Support Candidate - Pardeep Pardeep
From: Pardeep Pardeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 09:13:21 -0500

| | Tech Support Test

Name | Pardeep Pardeep
E-mail | [email-masked]
Phone Number | (+91) 8950623923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hisar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision automation service pvt ltd | Customer service provider | 10/02/2021 | 25000
Previous Employer 1 | Mskjv mining | It executive | 30/06/2019 | 22000
Previous Employer 2 | Sysnet Global Technology Private Limited | Customer support engineer | 30/04/2017 | 9700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i check network connection if network connection working fine or cable plugged in properly then check farewell and also check what error show me in screen
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on mobile Bluetooth and second bluetooth speaker on then pair with bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | I am also provide service to customer trying to my best and also find out issue and quick solution providing and also good behaviour with customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |