Subject: Trainer Candidate - Moses Gandhar
From: Moses Gandhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 08:55:47 -0500

| | Tech Support Test

Name | Moses Gandhar
E-mail | [email-masked]
Phone Number | (91) 9674875720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Baghajatin Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xplore-Tech Services Pvt Ltd | Team Leader Application Support | | 40000
Previous Employer 1 | Digitech-Hr | Application developer and System Admin | Feb2012 | 17000
Previous Employer 2 | Embee Software Pvt Ltd | Application Support | Sep2010 | 8500

If Selected, how much time do you need to join? | 60days
Please briefly describe your work experience specifically in training? | Imparted training to teammates regarding the campaign designing, scripting, Lead uploading and report generation, etc.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling the teams arrogance towards work ethics and late coming of team members, as few of them were coming from distance place for which I had to make changes in there shift timings and had to do schedule meetings with them weekly regarding all the updates and clearing any doubts related to the job profile.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means : problem solving, clear communication, friendly attitude, good knowledge of the product and strong time utilization.
Great customer service is all of the above but also listening to them and giving them a personal touch and solving issues in one shot/ first go.

What according to you makes you a good candidate for this position?

Technical expertise
Good verbal communication
Strong leadership
Team building skills
Good decision maker
Taking note of each detail
Keeping cool under pressure

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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