Subject: FW: Tech Support Candidate - Siddharth Saha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 10 Feb 2021 13:47:19 +0000

Harpreet I want this guy to be interviewed by Saurabh. Please set a zoom interview with this guy tomorrow at 4pm tomorrow

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 10 February 2021 at 3:21 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Siddharth Saha

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 13 Jan, 2021, at 18:04, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Siddharth Saha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9910345554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida Sector 41
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Saburi TLC      Manager Jan 2020        62000
Previous Employer 2     Dell    Tech Support    Feb 2014        58000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Make a note of the exact error message.
2. Confirm if the connection is Wired or Wireless.
3. Check if customer is getting similar error or another device (mobile or another computer)
4. Ensure internet connectivity.
5. Using command prompt, confirm if system gets a valid IP.
6. Ping default gateway and ping any other website.
7. If APIPA follow logical troubleshooting steps to remove invalid IP else, follow browser troubleshooting steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Ensure bluetooth is in pairing mode on both devices and should be discoverable.
2. When bluetooth device is in discoverable mode, search and connect the device.
3. With some bluetooth devices a pairing code might be required.
What according to you makes you a good candidate for customer service or technical support job? 1. Over 15yrs experience with international contact centres.
2. Excellent communication skills.
3. OPS experience of managing a team of more than 15 members.
On a scale of 1 - 5 please rate your fluency in spoken English  5