Subject: Trainer Candidate - Arnab Mukherjee
From: Arnab Mukherjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 08:30:37 -0500

Tech Support
Test

Name

Arnab
Mukherjee

E-mail

[email-masked]

Phone Number

(91877) 78489

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Szi technologies

Manager sales

March
17

58000

Previous Employer 1

Xdbs pvt ltd

Manager
operations

March 16

53000

Previous Employer 2

Channel technologies

Dy general
Manager

April 12

38000

If Selected, how much
time do you need to join?

1 month

Please briefly describe your work experience specifically in
training?

Since I was mostly into operations , my training
experience mostly revolved around " on job training" where I was responsible for
grooming executives post their training sessions on the nitty gritty of
operations & giving them a directions as to how they can achieve their
KRA's.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

My job experience can be divided into two halves
as I have managed teams in both inbound & outbound campaigns.

The inbound tech support / customer service the main challenge I had faced is
giving resolution to customer issues by gathering information from third party
source & provided resolution which was not present in manuals provided by
client.

In outbound campaigns the challenges faced when customer enquired about subjects
not briefed by the client.

The other challenges faced was to give the agents a training on the voice &
accent of US & UK people as I have worked with both the geographies. Apart
provided training on probing & objection handling.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service means
barely keeping the customer satisfied whereas excellent customer service is to
exceed expectation & also keeping them loyal.

What according to
you makes you a good candidate for this position?

I feel I
am good candidate because if you take a look at my resume , I have been handling
teams since 2005. I have handled teams for customer service / Technical support
, B2B lead generation campaigns , sales for US , UK , Canada & Australian
customers. i am an expert in team management , I can reduce attrition without
compromising on my KRA.

On a scale of 1 - 5 please rate your
fluency in spoken English

5