Subject: Tech Support Candidate - Meenakshi Sharma
From: Meenakshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 07:47:29 -0500

| | Tech Support Test

Name | Meenakshi Sharma
E-mail | [email-masked]
Phone Number | (91) 9990432459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clear water technology | Training manager | 31jan2021 | 103000
Previous Employer 1 | Clear water technology | Assistant training manager | 15oct2017 | 103000
Previous Employer 2 | Denso subros thermal engineering center india limited | Assistant manager | 15 may2015 | 50000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step to Recheck Network
Refresh website again to restart.
Recheck available Website link
Also will if any cookies to be enable,if needed.
Atlast if it doesnot work than will check with technical team to network issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on other Bluetooth device.
Goto settings of mobile phone and click on Bluetooth device
Bluetooth icon to switch it on
Also click on the network we need to connect our device.

What according to you makes you a good candidate for customer service or technical support job? | Understanding  customer expectations and team capabilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |