Subject: FW: Tech Support Candidate - Jatin Anand
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 10 Feb 2021 12:33:43 +0000

First round

From: Jatin Anand <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 6:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jatin Anand

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jatin Anand
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8004726682
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 16B, greater noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
POS devices
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Associate Consultant    12 March        45000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  - I will check user’s network connection first
- if its up and running will check with accessing other sites
- I will then go and change the browser to access the same site.
- I can clear cache and cookies from the browser and then try connecting to the site.
- If network connection isn’t up i will try changing the wifi connection and will also check the status of the LAN cable.
- I can also check the network driver of the machine and update if required.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth on the mobile and make it visible for other devices
Turn on the speaker’s Bluetooth and try searching the device name on the phone.
Pair the device from the phone.
What according to you makes you a good candidate for customer service or technical support job? 4+ years of experience working in L1/L2 support and the ability to handle the client.
Have won multiple employee of the month awards for my performance in L1 and L2 support and have also received numerous appreciation from international clients.
My ability to communicate the desired outcome expected and lineup with the team to provide the best results possible make me an excellent candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4