Subject: FW: Tech Support Candidate - Pravin Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 10 Feb 2021 12:33:00 +0000

Furst round

From: Pravin Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 9 February 2021 at 6:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pravin Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pravin Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9582366237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mayur Vihar phase 3 New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Azure , Citrix , VMware, Domain
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Progressive Infovision Pvt Ltd  Desktop Support Engineer L2     17-11-2020      15000
Previous Employer 1     Tech India Solutions Pvt Ltd    Desktop Engineer        11-09-2018      10000
Previous Employer 2     IFI Technology Pvt Ltd  Tech Support Engineer   28-02-2019      14500
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  We will trying to follow below troubleshooting steps :
1. Check the internet connection.
2. Check LAN cable or Router /WiFi connection status.
3. Check the System cables and Internet settings.
4. Clear All Cookies and history .
5. Clear temp files on pc
6. Restart the system
Please list the steps to connect a Bluetooth speaker to your mobile phone.      We will do these following steps :
1. First turn on Bluetooth speaker
2. After that open phone settings
3. Go to Bluetooth settings.
4. Turn on Bluetooth Connection.
5. Click on Bluetooth speaker connection name.
After these steps :
Check the Volume by using play and multimedia file .
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English  5