Subject: Tech Support Candidate - shahbaz alam
From: shahbaz alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 06:51:42 -0500

Tech Support
Test

Name

shahbaz
alam

E-mail

[email-masked]

Phone Number

(91) 9889797047

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Zakir nagar Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Sr.technical representative

15 days of notice

19968

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

if i get an error while trying to access a
website (www.ndtv.com) firstly i will check my internet connection and i will
try to open www.google.com on different browser if i am able to access it i will
try to open the above link in the same browser if still i am getting same error
then it would be possible there is maintanence going on .

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

to connect bluetooth to a mobile device firstly turn on
bluetooth from mobile and searh the speaker in the list then tap on the name and
finally get connecte.

What according to you makes you a good candidate
for customer service or technical support job?

for
customer service one should be polite and try to resolve the query of the user
and guide him to the correct root.

On a scale of 1 - 5 please rate your fluency in spoken
English

4