Subject: Tech Support Candidate - Aradhana Shakya
From: Aradhana Shakya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 06:37:31 -0500

| | Tech Support Test

Name | Aradhana Shakya
E-mail | [email-masked]
Phone Number | (+91) 9354500336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Mobile phone tech support in samsung

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Jr. Engineer | 15-dec-2020 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Check the internet connectivity
Step 2. Clear the cookies and cheche of the browser
Step 3. Check the updates for browser
Step 4. Also try to check any onother website if it's working or not because may be there is some issue in perticular site
Step 5. Check if any update available for PC
Step 6.take the backup of all the data by using any hardisk
Step 7. Format the system and check after turning on

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the bluetooth in speaker check both mobile phone and speaker in working condition
Step 2. In mobile phone settings select the bluetooth option and turn it on
Step 3. There is option of search for device select that option
Step 4.now after scanning the name of the speaker will reflect secet the name and it will get connected

What according to you makes you a good candidate for customer service or technical support job? | I understand the situations of the customers and have the ability to give the professional help to the customs timely, and also ensure the customer that he or she is assist by the one who is exactly there to help him or her out.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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