Subject: Tech Support Candidate - prakhar gautam
From: prakhar gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:55:33 -0500

| | Tech Support Test

Name | prakhar gautam
E-mail | [email-masked]
Phone Number | (91) 8380086422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Identity and Access management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT technologies | Team Lead | NA |
Previous Employer 1 | Wipro technologies | SME | 19)03/2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) we need to check if we are connected to the internet or not
2) In most of the cases Due to proxy settings we are not allowed to open few websites, so will check the proxy settings
3) We can try to clear cache or may be reset the browser that is being used
4) try to use a different browser and if possible try to access the same website on a different system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)  Switch on Bluetooth on your phone
2) Switch on Bluetooth of a speaker as well
3) Go to settings option on your phone and select Bluetooth settings-> Pair a new Device-> Search -> Bluetooth speaker name will appear you can select that and at times it shows a pop up  message on your screen to pair the " xxxxx" device ( Allow or reject)
Select Allow
There you you have successfully connected your Speakers with your phone

What according to you makes you a good candidate for customer service or technical support job?

I have been dealing with international clients for almost 8 years now
Have worked with UK, USA, Swiss, Spanish and French client
The best way to deal any client or customer is to understand their needs and issues
Keep yourself into their shoes and work with them and try to give your maximum support
The most important thing to handle any client or customer is to be assertive.
I have been handling Technical support teams and identity and manegement teams now so we are aware in most of the cases what customer is asking and what are their requirements
My moto for my team has been - Work for the customer satisfaction
Work with the customer until they are satisfied
Work for the customer so that they don't face the same issues or problems again

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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