Subject: Fwd: Tech Support Candidate - Diksha Prajapati
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 10 Feb 2021 02:52:34 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Jan, 2021, at 16:32, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Jan, 2021, at 17:36, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Diksha Prajapati 
E-mail 	[email-masked] 
Phone Number 	(91) 9591609842 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Shahberi Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capgemini 	Senior Analyst 		37000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	if the website is not opening the first thing i will confirm if my device has internet connectivity.in case there is no internet i will check if my LAN is properly connected. further i will check my router and restart in case that is not working. 

After proper connectivity i will try again , Also i will check few other websites to ensure if particular website is not opening. 
i will also check if that site is not blocked from my browser. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	goto bluetooth settings in phone, enable the setting. 

Switch on the bluetooth 
Search the device from phone and pair giving access to all contacts and calls 

What according to you makes you a good candidate for customer service or technical support job? 	Good communication skills, Strong windows and networking admin knowledge. 
Skilled in MS exchange. 
Good interactions with customer and clients 
listening skills 
On a scale of 1 - 5 please rate your fluency in spoken English 	5