Subject: Fwd: Tech Support Candidate - Siddharth Saha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 10 Feb 2021 02:51:38 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Jan, 2021, at 18:04, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Siddharth Saha 
E-mail 	[email-masked] 
Phone Number 	(91) 9910345554 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida Sector 41 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Saburi TLC 	Manager 	Jan 2020 	62000 
Previous Employer 2 	Dell 	Tech Support 	Feb 2014 	58000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Make a note of the exact error message. 
2. Confirm if the connection is Wired or Wireless. 
3. Check if customer is getting similar error or another device (mobile or another computer) 
4. Ensure internet connectivity. 
5. Using command prompt, confirm if system gets a valid IP. 
6. Ping default gateway and ping any other website. 
7. If APIPA follow logical troubleshooting steps to remove invalid IP else, follow browser troubleshooting steps. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Ensure bluetooth is in pairing mode on both devices and should be discoverable. 
2. When bluetooth device is in discoverable mode, search and connect the device. 
3. With some bluetooth devices a pairing code might be required. 
What according to you makes you a good candidate for customer service or technical support job? 	1. Over 15yrs experience with international contact centres. 
2. Excellent communication skills. 
3. OPS experience of managing a team of more than 15 members. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5