Subject: Fwd: Tech Support Candidate - Vimal Bisht
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 10 Feb 2021 02:50:24 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Dec, 2020, at 17:27, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vimal Bisht 
E-mail 	[email-masked] 
Phone Number 	(011) 9654414146 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Shahdara 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	HCL technologies 	Senior Specialist 	10 jun 2020 	70000 
Previous Employer 2 	Amazon technologies 	Business Operation Specialist 	10 october 2018 	64000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Here are the following steps: 

1) First I will check if the Customer is connected to the internet. I will ask the User to open google in internet explorer and ask the user to search for anything as per his convenience. If it is not working, it means the User's internet is not working and will ask the user to connect with his/her service Provider (working from home situation). Otherwise, forward the issue to our network team. 

2) Asked the User to check If the NDTV is down for everybody or only just him. it might be the server of ndtv is down or it is a restricted site that can not be opened in the office. It may be blocked by the Administrator. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) First "on" the Bluetooth speaker and press the Bluetooth button on the speaker. 

2) Switch on the Bluetooth of the mobile device to which you want to connect. 

3) Search for Bluetooth Name of Speaker from the listing. 

4) Connect your device to the Bluetooth speaker and enjoy playing music. 
What according to you makes you a good candidate for customer service or technical support job? 	I have 4+ years of experience as a German language expert where i have worked 2+ years in a technical Support profile. I am flexible in nature and can quickly learn new technology. I am also learning Machine learning and Big data, which means i could help the Company to automate or generate insights from historical data of the company. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5