Subject: Tech Support Candidate - Mukesh Sinha
From: Mukesh Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:37:27 -0500

| | Tech Support Test

Name | Mukesh Sinha
E-mail | [email-masked]
Phone Number | (+91) 9891820268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahavir Enclave, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Active Directory,websense ,email server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onkar Infotech Ltd | Team Lead (Tech. sypport | Working | 48500
Previous Employer 1 | Onkar Travels Pvt. LTD | Sr. Tech support executie | 30/04/2014 | 32500
Previous Employer 2 | PCS tecnologies LTD. | Technical Helpdesk Exec./FMS engineer | 31/07/2006 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check whether i am able to open any other website like "www.google.com".
If  yes, i will go to the 4th step directly.
If not, i will go through the following steps :

1) I will check whether i am connected to the network or not. If not i will check LAN cable , and then the IP address, subnet mask and the gateway.

2) If i am on the network, whether i am able to access internet or not.If not i will check whether the proxy server is configured.

3) If the proxy server is configured .I will check whether DNS Is resolving the hostname or not.

4) If DNS Is also resolving the website name, then i will check with the tracert command to check ,where the request for the website is being blocked.

Note : After each step i will try to access the website, if still i am not able to access the website. I will go to the next step.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Switch on the Bluetooth speaker.
2)Switch on the Bluetooth on my phone.
3)Scan for the nearby Bluetooth device on the phone.
4)Find the Bluetooth speaker in the available device list.
5) Pair the Bluetooth speaker with the phone.when paired it may indicate success with the sound like " Your Bluetooth Device is connected" or any light indication.
6) Test the connectivity by playing any audio.

What according to you makes you a good candidate for customer service or technical support job?

1) patience to listen to the customer's problem.

2) Attentive to understand what the issue is.

3) Good communication skill.

4) Good knowledge of the products and services.

5) Able to persuade customers.

6) Penchant to see satisfied customers.(Most Important)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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