Subject: Tech Support Candidate - Gummudu Divya Bharati
From: Gummudu Divya Bharati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:34:22 -0500

| | Tech Support Test

Name | Gummudu Divya Bharati
E-mail | [email-masked]
Phone Number | (828) 0327236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sector 168,Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech Mahindra | SME | Feb 28 2019 | 37000
Previous Employer 2 | HDFC | AM | May 2016 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | we will make sure internet connection and browser is working fine.If yes,we will close the page with error message and try to check if there is any issue with the website or whether the website has been spelt correctly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to bluetooth option on the mobile phone.Turn it on.Also turn on the speaker.Once the speaker name appears under the list of devices on the mobile phone,click on Connect.
What according to you makes you a good candidate for customer service or technical support job? | Having dealt with irate customers facing technical problems,I feel I am a suitable candidate for technical support job.I have worked under pressured and demanding situations in terms of time and delivery and proved to be capable employee.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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