Subject: Tech Support Candidate - Shiv Sharma
From: Shiv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 03:28:02 -0500

| | Tech Support Test

Name | Shiv Sharma
E-mail | [email-masked]
Phone Number | (00) 9579798350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Relocate if selected
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alten Calsoftlabs India | Service desk team lead | NA | 50000
Previous Employer 1 | The digital group | Service desk coordinator | 25th Nov 2017 | 24000
Previous Employer 2 | Wipro Infotech | Service desk executive | 10 Jan 2016 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing will do network check whether it's connected.
Then will check if the company's website policy allow this site access.
Then will clear it's cache and cookies, restart browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth of mobile device and click on search we will find the name of the bluetooth speaker device. We will tap on that name and as described in bluetooth speaker manual, we will pair that. Once it get pared, it means the bluetooth speaker is connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have a good experience in customer satisfaction analysis as well as better grip on real time assistant.
My friendly communication makes interaction best.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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