Subject: Tech Support Candidate - Raju Das
From: Raju Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 02:19:42 -0500

Tech Support
Test

Name

Raju
Das

E-mail

[email-masked]

Phone Number

(91) 8240053042

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini India

Sr Analyst

NA

NA

Previous Employer 1

Avantha Technologies

Desktop support
Engineer

Sept'2019

NA

Previous Employer 2

Tatwa Technologies

IT
Executive

Dec'2017

NA

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all , I would read the specific error message om screen to get a understanding
of the cause. If that error message indicates, I have invalid network settings
configuration on my system, I would then approach to review and correct it. If
doing so doesn't not bring the mentioned website on-line , I would then PING the
website through command prompt to see if it's online or discarding the PING
packets due to specific web server unavailability.

Then, I would check once my network connection medium and hardware interface and
would try to open different websites thorough different browsers if
installed.

If that ,also does not work ,I would try to rest the browser to reload the
website again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Connecting wireless device to Mobile handsets
differ in specific OS type and UI the handsets use.

Generally, to connect a wireless device like bluetooth speaker should be on and
at the same time , the an option called "pair a bluetooth device"under  setting
should be activated to let the handset search for bluetooth configured device in
specific radio wave frequency range to be paired with handset and work
together.

What according to you makes you a good candidate
for customer service or technical support job?

I love to
interact with customers in different regions with the technical issues they
encounter in order to resolve them through deep analytical and personal skills
combined with expirences besides, learning new always.

On a scale of 1 - 5
please rate your fluency in spoken English

4