Subject: Tech Support Candidate - Priyanka Saha
From: Priyanka Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 01:39:03 -0500

| | Tech Support Test

Name | Priyanka Saha
E-mail | [email-masked]
Phone Number | (91) 9999410947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh India Pvt Ltd | Assistant Manager | Working | 46000
Previous Employer 1 | Snapdeal | Virtual Account Manager | 12th May 2016 |
Previous Employer 2 | Titan Company Ltd | CRO | 15th Feb 2015 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Would clear cache and cookies and reopen the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on mobile
Mobile would search the device, will select the device and pair it with Mobile

What according to you makes you a good candidate for customer service or technical support job? | Keen learner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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