Subject: Tech Support Candidate - Koushtav Dutta Koushtav
From: Koushtav Dutta Koushtav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 01:12:47 -0500

| | Tech Support Test

Name | Koushtav Dutta Koushtav
E-mail | [email-masked]
Phone Number | (91) 8768773345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Bengal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer service | 15/01/2018 | 15000
Previous Employer 1 | Teleperformance | Technical support | 24/01/2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try loading the site on a different device or network if possible you can try your mobile network.
Try loading the site in a different browser.
Temporarily disable your antivirus program.
Reset your modem and router.
Check your computer's date and time settings
Ensure that there are no parental controls enabled
Restart your computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Technical support work experience over windows, mac and mobile devices
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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