Subject: Tech Support Candidate - venkat Reddy
From: venkat Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 23:57:50 -0500

Tech Support
Test

Name

venkat
Reddy

E-mail

[email-masked]

Phone Number

(91) 8143646423

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

hyderabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MacOS
Networking
- basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

kirby building systems india

it executive

25000

Previous Employer 1

you broad band india
ltd

Tech support

feb 6 2018

15000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

will call the user and asks about the issue and
will guide him/her to troubleshoot over the phone/email

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Go to
settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on
it.

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer. good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4