Subject: Tech Support Candidate - Ajay Rampravesh Vishwakarma Ajay
From: Ajay Rampravesh Vishwakarma Ajay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 22:49:14 -0500

Tech Support
Test

Name

Ajay
Rampravesh Vishwakarma Ajay

E-mail

[email-masked]

Phone Number

(+91) 9702797738

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Maharashtra

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Access control and RFID

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Whitehat jr edtech PVT LTD

Technical Trainer

29/01/2021

75 k

Previous Employer 1

Bhabha atomic research
centre

Technical consultant

04/12/2019

30
k

Previous Employer 2

Forbes technosys LTD

Service
engineer

30/08/17

12 k

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we check the internet connectivity via ping
after that we can also check the DNS setting

Check the web address (URL) in the address bar to make sure you're going to the
right webpage. If you are, try to open the same webpage on another computer
connected to the same network.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First Open
the Settings app after that Navigate to Connected devices, and turn on the
Bluetooth toggle switch, if it's not enabled and later Select Bluetooth to view
the options.Select Pair new device to place the Bluetooth device in pairing mode
and will bluetooth will connect successfully via above steps

What
according to you makes you a good candidate for customer service or technical
support job?

According to me The ideal candidate tends to be
passionate about their work and get a lot of enjoyment and pleasure out of
it.they have also make sure that customer queries will resolve into given TAT
and also we have to focus on customer satisfaction, candidate are passionate
about their job and have skills to grasp new technical skils

On a
scale of 1 - 5 please rate your fluency in spoken English

5