Subject: Tech Support Candidate - Ravi Chaubey
From: Ravi Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 16:16:16 -0500

| | Tech Support Test

Name | Ravi Chaubey
E-mail | [email-masked]
Phone Number | (91) 8527389428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ganesh nagar pandav nagar complex new delhi 110092
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pcyantra support solutions Pvt Ltd | Technical support executive | Currently working | 45000
Previous Employer 1 | Pcyantra computer solutions Pvt Ltd | Technical support supervisor | May 2018 | 43000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first restart the browser
Will try another browser
Will check the internet connection
Will try to reset the browser
Will try safe mode

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth on the phone and speaker after that the speaker will list on phone and we will pair the device

What according to you makes you a good candidate for customer service or technical support job?

I have good experience in handling international customers over phone and email.
Also i have sound experience in providing technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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