Subject: Tech Support Candidate - Abhishek Verma
From: Abhishek Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 14:05:26 -0500

| | Tech Support Test

Name | Abhishek Verma
E-mail | [email-masked]
Phone Number | (+91) 8299432410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
AWS Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier Infotech Pvt Ltd. | Desktop Support Engineer L2 | Currently Working | 17000
Previous Employer 1 | Kutumh Care Pvt. Ltd | DL1 | March 2018 | 9000
Previous Employer 2 | Odessey Computers | Computer Engineer | Oct 2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check, what exact issue the user is getting while accessing the website.

1- If it's something related to a server issue, I'll escalate the same issue with the related server team.

2- If It's getting the issue related to a network issue, I will check the network connectivity with the internet, and accordingly I'll proceed ahead for troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn On the Bluetooth Speaker in Bluetooth mode.
2- Turn on the Bluetooth of your mobile and go to setting and search for the speaker name and then pair with that.

What according to you makes you a good candidate for customer service or technical support job?

I sincerely follow the SOP to address the user's issue and according to I proceed further.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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