Subject: Tech Support Candidate - MD FAKHRUDDIN
From: MD FAKHRUDDIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 12:12:51 -0500

| | Tech Support Test

Name | MD FAKHRUDDIN
E-mail | [email-masked]
Phone Number | (+91) 7301527523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I should have to check out internet connections. If I find everything is ok then I should have to check browser setting (allow/restriction). Nowadays many websites has been developing using HTTPS. in this situation if our browser is not safe then we can find an error. So In this situation we should have to do follow some steps for temporarily use:
1. Click on Advance button
2. Click on proceed www.ndtv.com unsafe

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP:1. swipe up/down of the mobile screen
STEP: 2. Touch and hold Bluetooth Icon for ON
STEP: 3. Refresh the Available device ( if phone is not find your Bluetooth device)
STEP: 4. click the name of the your  Bluetooth device which you want to pair

STEP: 5

What according to you makes you a good candidate for customer service or technical support job?

My father is a tailor man and I also helping him. And As a son of business man( tailor man). i have experience of how to  interact with customers, I learned that "customer  service shouldn't be a Department, It should be the entire company".

For technical support:
I have done BCA also completed the certificate course of network Security From CDAC, and I have get opportunity for conducting the online examination of Airforce  As a Chief Invigilator ( I play the role of network engineer just like:  creating server, deploying questions, setup and prepare approx 250 computers for examinee , setting IP, closing firewall, installing safe browser for safe examination, and have lead up 15+ Invigilators ) and in there examination center I had play the very responsible role.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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