Subject: Tech Support Candidate - Ambesh Tomar
From: Ambesh Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 11:47:03 -0500

| | Tech Support Test

Name | Ambesh Tomar
E-mail | [email-masked]
Phone Number | (91) 9871302304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara,Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Engg Tech Support | | 17400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check carefully about web address mentioned is correct.
2. Check http or https
3. Clear cookies
4. Ping website to check whether website is down
5 Restart my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on bluetooth in both device than search from bluetooth for speaker than start pairing between them if mobile phone requires pin than enter 0000 default pin most of the time after couple of minutes bluetooth speaker paired successfully.
What according to you makes you a good candidate for customer service or technical support job? | I have technical degree. I am a good learner love to learn new technologies I have also prior experience in customer support so I knew how to provide support for customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |