Subject: Tech Support Candidate - Sidharth Sharma
From: Sidharth Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 11:10:54 -0500

| | Tech Support Test

Name | Sidharth Sharma
E-mail | [email-masked]
Phone Number | (91) 9953098157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Raj nagar extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Incedo technologoes | Domain specialist | 11 may 2021 | 40000
Previous Employer 1 | Genpact | Process developer | 10 dec 2017 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check the error message.
- Check internet connection.
- Clear cache and cookies of browser.
- Try opening the website in other browser.
- Try opening any other website in the browser to check firewall setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Activate bluetooth of phone.
- Switch on the bluetooth device and make it discoverable.
- Search the bluetooth device in phone.
- Select bluetooth device for connection.
- Pair the device for future use.

What according to you makes you a good candidate for customer service or technical support job? | - A candidate who patiently listens to the user for understanding the issue being faced. Ask probing questions from user to islolate probable cause and deliver right resolution. Also takes follow up from user and closes the call.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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